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Business & Management Management Training Degree & Certificate Options Business Entrepreneur Certificate Human Resource Development Certificate Quality Improvement Certificate Management for Airline Professionals Management for Technical Professionals Supervisory Leadership Certificate Supervisory Management Program Coaching & Mentoring Occupational Spanish Organizations Register Now Download the Registration form Contact Scott Gunderson  |  Bio Instructor 651.423.8295 952.997.9550 (FAX) scott.gunderson@dctc.edu Harold Torrence  |  Bio Instructor 651.423.8606 harold.torrence@dctc.edu Rosealee Lee   | Instructor 651.423.8604 rosealee.lee@dctc.edu

Degree & Certificate Options Quality Improvement Certificate - Overview Course Discriptions Click on the course number to see descriptions Course Title Credit SMGT1205 Total Quality Management 4 SMGT1260 Managing Teams 3 SMGT1242 Effective Business Communication 3 SMGT1231 Planning and Project Management 2 SMGT1250 Managing Customer Service 1   TOTAL REQUIRED TECHNICAL CREDITS 13         GENERAL EDUCATION   ENGL1100 Writing and Research Skills 3   TOTAL GENERAL EDUCATION 3         TOTAL PROGRAM REQUIREMENTS 16

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